Each option below shows the standard submission fee and SLA. The next step will be the request form for the service you choose.
Submit a concern about delayed or incomplete urban improvement works.
Choose your submission option, add your details, and continue to Mobile Money payment.
Normal queue for all requests. No justification needed.
Priority queue for documented deadlines or business-critical needs.
Reserved for active safety, health, or environmental hazards.
By continuing, this request will be submitted on the standard tier and the amount due will be RWF 100 through Mobile Money.