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COMPLAINT MANAGEMENT & CITIZEN REPORT
Report an Issue or Submit a Formal Complaint
Choose your submission type, select a category, and track updates from assignment to resolution using the same Isange workflow.
Track a case
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Citizen Reports
Critical: 4 hours
Anonymous
Infrastructure & Roads
CoK department: Infrastructure & Roads
Open
High: 24 hours
Anonymous
Environment & Sanitation
CoK department: Environment & Sanitation
Open
High: 24 hours
Anonymous
Water & Utilities
CoK department: Water & Utilities
Open
Critical: 4 hours
Anonymous
Public Safety
CoK department: Public Safety
Open
Medium: 3 working days
Anonymous
Sanitation & Public Health
CoK department: Sanitation & Public Health
Open
Low: 7 working days
Anonymous
Noise & Nuisance
CoK department: Noise & Nuisance Control
Open
Medium: 3 working days
Anonymous
Green Spaces & Parks
CoK department: Parks & Public Spaces
Open
High: 24 hours
Anonymous
Traffic & Parking
CoK department: Traffic & Parking
Open
Formal Complaints
Critical: 4 hours
Anonymous
Complaint Against a CoK Officer
CoK department: Internal Oversight & Ethics
Open
High: 24 hours
Anonymous
Service Failure Complaint
CoK department: Service Delivery Oversight
Open
Medium: 3 working days
Anonymous
Fine or Fee Dispute
CoK department: Revenue & Compliance
Open
Medium: 3 working days
Anonymous
Appeal of a CoK Decision
CoK department: Appeals & Administrative Review
Open
High: 24 hours
Anonymous
Contractor / Vendor Complaint
CoK department: Procurement & Contract Oversight
Open
Critical: 4 hours
Anonymous
Corruption Report (Whistleblower)
CoK department: Internal Audit & Anti-Corruption
Open
Medium: 3 working days
Anonymous
General City Service Complaint
CoK department: Citizen Service Resolution Unit
Open